FAQs

Yes, you can cancel non-personalized jewelry and accessories before we shipping. However, you are not possible to cancel personalized order once we process to handcraft.

Please contact our customer service team as early as possible when you changing your mind.

For standard shipping, it normally takes 15-20 days. For express shipping, it will take 3-10 days depends on destination. Please refer to our delivery policy for details. 

If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Please make sure to include:
 
Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
We can change your shipping address for you until your item is being packed. That’s the stage we carefully pack your personalized jewelry and prepare it for shipping. 

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact  our Customer Service Team  (info@lamoriea.com) with:

Your Order ID number

A picture of the damaged item

A description of the damage

The item’s name and item ID

Want to know exactly where it is?
You can track your order from the link we send to you.
Haven’t Received A Shipping Notification?
Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order.
If you haven’t received a shipping notification then your order probably hasn’t been shipped yet. Don’t worry. We will let you know once your order is on its way to you.
Order Should’ve Arrived But Hasn’t?
We are sorry that you haven’t received your order yet 🙁
☆Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for a correct shipping address.
☆Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order.
☆Ask other members of your household if they accepted the package. Yes, this happens a lot!
☆Check if the order was delivered to your local post office
 
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.
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